Complaint Review: Delwyn Technologies LLC

This company is opperating a technical support call center that scams customers.  They place advertisements on high traffic websites that imply there is something wrong with a user's computer.  Fake pop ups claiming your computer is infected are used to reel in innocent victims.  After convincing a user to pay over the phone, the ‘technician’ requests to have remote access to your computer (taking control of it) using logmeinrescue.com.  Once logged into your computer, the remote technician will attempt to trick you by fabricating errors or even viruses on your computer.

You can report abuse to logmeinrescue here.

If you have information about the advertisement, report it to TrustInAds.org

If you already let them in:

• Revoke remote access (if unsure, restart your computer). That should cut the remote session and kick them out of your PC.
• Scan your computer for malware. The miscreants may have installed password stealers or other Trojans to capture your keystrokes. Use a program such as Malwarebytes Anti-Malware to quickly identify and remove threats.
• Change all your passwords (Windows password, email, banking, etc).

If you already paid:

• Contact your financial institution/credit card company to reverse the charges and keep an eye for future unwanted charges.
• If you gave them personal information such as date of birth, Social Security Number, full address, name and maiden name you may want to consult the FTC’s website and report identity theft.

Report the scam:

• In the US
• In Canada
• In the UK
• In Australia