Denim Jeanz charged my account for an order made on Nov. 5 that I have not received, company is gone Murrieta California
On November 5, 2008, I placed an order to "www.denimjeanz.com" which now no longer exists. The false company charged a payment to my Capital One credit card for $211.89. The company said that orders were to be processed and the customer would receive an email with a tracking number in 7-10 business days. I checked for two weeks and received no such email. When this happened I sent an email to the company at mydenimjeanz@gmail.com. I sent a few emails with concern. This is the conversation which took place throughout the months of November and December:
On Thu, Nov 13, 2008 at 8:20 AM, wrote:
first_name: REMINGTON
last_name: ****
email: (((redacted)))
phone: (((redacted)))
address: (((redacted)))
city: BALTIMORE
state: MARYLAND
zip: 21239
comment: I ORDERED SOME THINGS FROM YOU ALL ON NOV. 5 AND I STILL HAVE RECEIVED NO TRACKING NUMBER. MY INVOICE NUMBER IS "AB8822". CAN I HAVE SOME NOTICE AS TO WHAT THE STATUS OF MY ORDER CURRENTLY IS?
Submit: Send
In a message dated 11/15/2008 11:31:30 A.M. Pacific Standard Time, mydenimjeanz@gmail.com writes:
Hi,
Your order is still processing we are experiencing an overwhelm of orders and are working hard to ship everything out in a timely manner once your order has been shipped we will email you the tracking # we apologize for the delay
On Wed, Nov 26, 2008 at 8:02 AM, wrote:
HEY ONCE AGAIN JUST CHECKING UP ON MY ORDER. I STILL HAVE HEARD NOTHING OR RECEIVED ANY CONFIRMATION AND CLOSE TO A MONTH HAS PASSED. HAS THE ORDER BEEN PROCESSED? PLEASE RESPOND ASAP. THANKS AGAIN.
In a message dated 11/26/2008 6:46:42 A.M. Pacific Standard Time, mydenimjeanz@gmail.com writes:
Hi,
We understand your frustration and enough time was given to us to ship your order in a timely manner.
Tracking will be available soon
On Sun, Dec 7, 2008 at 10:02 AM, wrote:
JUST CHECKING ON THE STATUS OF MY ORDER. YOU ALL SAY THAT IT HAS BEEN GIVEN ENOUGH TIME TO BE SHIPPED BUT I STILL HAVE RECEIVED NO TRACKING NUMBER OR ANYTHING SO JUST WONDERING WHEN MY ORDER SHOULD ARRIVE. THANKS AGAIN.
Since this date, I have heard nothing from the company and when I looked to send a complaint via the company, the website no longer existed. Whe I called the phone company, they said they had no records of a DenimJeanz company in Murrieta, California.
Remington
Baltimore, Maryland
U.S.A.
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