Dennis Kirk ripped me off too, do not buy from them! Internet
This company stinks, do not buy from them. I researched a
specific ATV mirror online for the lowest price I could find. I found
it on Dennis Kirk (or so I thought) for around $20 and ordered it,
paying $8 to ship. When I received it, it was not the mirror pictured on
the website. I sent it back, and they sent me the right one. Then I
noticed a $4 charge on my credit card. When I called, they said the
price of the mirror I wanted and thought I had ordered was $4 more.
What? Apparently it is a bait and switch tactic. A very popular style,
hard to find mirror, and you think you have found it for a good price.
Most people probably just pay the extra $4 but I was P.O.ed. You would
think they would have to honor the price online for the mirror pictured.
I sent it back and emailed them, emphasizing that I expected my refund
to include shipping as it was their mistake. (The wrong mirror
pictured.) They did not disagree, but then did not refund the shipping,
saying it was not their error so I can't get the shipping back. What?
Not their error? Of course it was, the wrong picture was on their site.
Their CS fought me over $4, and I even did a charge back which they
fought and I am still out the shipping. I am too tired to continue this
over $4. Beware of misleading and bait and switch tactics. Dennis Kirk
stinks.
2 Updates & Rebuttals
moosemountain
Andover,Maine,
You rely on FaceBook likes!?
#3Author of original report
Tue, October 22, 2013
Face Book likes mean nothing. Your friends put it on thier status and you click on like because you don't know much about it and want to follow. I have a ton of likes on my Face Book page from people I don't know and haven't dealt with.
I'm sure many people have good luck with this company or they would not be around. But when you have a problem, that's when the men are separated from the boys. Just don't have a problem and they'll be fine. Are you willing to take the chance? All boils down to policy and theirs stink. Sorry.
Shawnee
Minnesota,As a former business owner, I did my research
#3Consumer Comment
Sat, October 19, 2013
As a former business owner and frequent online purchaser, I wanted to get as much information as I could about Dennis Kirk before ordering from them.
According to Facebook, they have 589,245 likes · 14,251 talking about this
Now, correct me if I'm wrong, but as a wanna-be detective/investigator who loves research, I'd say that the few complaints they have received don't hold a candle to the half million "likes" on Facebook and that they have gotten a 4.5 out of 5 star rating out of 8,198 reviews for denniskirk.com. I'm going to give them a try...will update on my experience!