Complaint Review: Dennis Storage Company

Moved from WA to DE using agents of Mayflower Moving Company. Agency in Washington removed goods on time. Arrival date in DElaware was to be between 30 June and 6 July. Goods arrived 21 July.

Was required to pre pay to Mayflower Moving (using credit card) under a non- binding contract. Tonnage was over-estimated so was promised a refund of over $500.00 by the customer service person. When that did not occur, an inquiry led to the explanation that Dennis Storage Company was keeping the money for "extra Mileage" costs. There was no "extra mileage" ordered by me AND I was never sent a bill or given an explanation for this rip-off by Dennis Storage Company.

Contractually, not only did the my belongings arrive 15 days late, but no final audited bill nor explanation of how I can legally be charged for "extra mileage" has been forthcoming. Requests for this information have been met with silence from the Mayflower Customer Service representative.

Barbara
Milford, Delaware
U.S.A.