DentaBright - Raven Media - Dentasource, LLC Dentabright - Charged me after 7 days when website said 15 days - resulted in 2 overdraft charges from my bank Henderson Nevada
I signed up for a 15 day free trial of Dentabright on July 30, 2008. I read the terms carefully as I always do. I was doing some online banking when I noticed on Aug 8 I was charged $39.95 plus $2.95 shipping from Dentabright. I called the company, they claimed I only had a 7 day trial, that they don't offer 15 days trial. I told her she was wrong, that I had even marked it on my calendar when to cancel. She still insisted it was 7 days and said they had already shipped another order out and to call back when I received it to receive a RMA # and that I wouldn't be entitled to the shipping refund as I had not cancelled before my trial ended.
I finally received the package and shipped it back using a confirmation postage. They have received it, lets see if I get my refund. I called my bank to explain what had happened and seeing it wasn't a banking error, they will only reimburse me for 1 overdraft fee of $35. So now it has cost me $35 overdraft, 2.95 shipping plus $2.70 return shipping for a lousy 7 day teeth whitener.
To top it all off, the Raven Media also signed me up for some fitfactor trial, good thing my bank refused to accept any charge from them or I would have more overdraft fees. This company needs to be shutdown. What a big ripoff they are.
Brenda
Horseheads, New York
U.S.A.
5 Updates & Rebuttals
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#6UPDATE Employee
Thu, September 18, 2008
Raven Media has no affiliation with DentaBright/Dentasource, LLC.
If you are another customer that has an account with Raven Media, and you would like to contact our customer service department, you may do so by calling 866-396-5694.
If you have tried our customer service department and feel you weren't treated fairly please contact me ASAP and I will address your concerns immediately. I can be reached directly at ryanr@wskc.org or via cell phone at 435-773-1795.
Sincerely,
Customer Service Administrator
Brenda
Horseheads,New York,
U.S.A.
Update
#6Author of original report
Wed, September 17, 2008
I did receive my refund of the purchase price and the shipping too. Still dissatisfied because I am still out an overdraft charge from my bank.
Brian
Pleasant Grove,Utah,
U.S.A.
DentaBright Refunds Customers Affected By Computer Error
#6UPDATE Employee
Fri, September 05, 2008
We are very sorry for the error in our system that caused premature billing to some of our customers. We discovered the system glitch, corrected it immediately and refunded fees to known affected customers. If you have any further questions or concerns, please call our Customer Servcie at 1.800.419.0737.
Brian
Pleasant Grove,Utah,
U.S.A.
DentaBright Refunds Customers Affected By Computer Error
#6UPDATE Employee
Fri, September 05, 2008
We are very sorry for the error in our system that caused premature billing to some of our customers. We discovered the system glitch, corrected it immediately and refunded fees to known affected customers. If you have any further questions or concerns, please call our Customer Servcie at 1.800.419.0737.
Brian
Pleasant Grove,Utah,
U.S.A.
DentaBright Refunds Customers Affected By Computer Error
#6UPDATE Employee
Fri, September 05, 2008
We are very sorry for the error in our system that caused premature billing to some of our customers. We discovered the system glitch, corrected it immediately and refunded fees to known affected customers. If you have any further questions or concerns, please call our Customer Servcie at 1.800.419.0737.