Complaint Review: Dentalville

Hello,

 I am writing to you in reguards to an incidint at your Craig location in Las Vegas. Im not one to complain but I feel I should let you know what happened to me. I had called and made an appointment for this past Monday the 6th. For both myself and my son Zachary A. When I was on the phone, I asked the lady if they had time to do an extraction because she made our appt for so late in the day. It was for 6:00 pm. She told me yes. We talked a little about the reason for my visit and I told her I had an abccess and I also wanted to dicuss my insurance and what exactly they covered. I had an unfortunte event in my life that has made me eligible for medicade and my goal is to get off medicade. Until I am able to do so, my case worker had told me I might be able to get approved for partials.

I  have needed to have my teeth fixed for a long time so this was something I was looking forward to. Well when I went to my appointment, I had exrays taken for the one tooth that was infected. The dentist agreed that it was abcessed but told me it could be saved by having a root canal and cap put on. That he would send me to a specialtist. Well not only could I not afford that, I had been in so much pain for the past five days I wanted it pulled. I had been taken antibiotics and that is the only reason I could even funtion. Anyway, they told me they could not pull my tooth that visit and that I would need to make another appt and come back and have a complete exam which of course my insurance did not cover. So knowing my tooth was getting worse by the minute, I had no choice but to make another appt.

It was made for Thursday the 9th. I only had two antibiotics left and had asked Rosie if she would ask the dentist if he would write me a prescription for a few antibiotis to get me through till Thursday. She flat told me no and told me I would become amune to them. So I left and came back on Thursday in a lot of pain thinking this was the day all this pain would end. Wrong.... They took exrays of my whole mouth and proceded to tell me how many root canals I needed and how many caps I needed to have replaced. Never once mentioning pulling my tooth. My appt was at three. They had plenty of time to pull my tooth. But after the exam, they wanted to know how I was going to pay and when was a good time to start everything that needed to be done. I told her I needed my tooth pulled before ANYTHING..

So she made me a third appt for today, Friday the 10th. Well , im in so much pain and my face is so swollen that I cant get out of bed. What is wrong with the people in this office? I really cant believe it. Im trying to get in to see another dentist to get antibiotics and have my tooth pulled. The one dental asst was very nice but everyone one else had no interest in you as a patient what so ever..  And one more thing. After my first appt was made, I must of had over 20 calls conforming my appt by a recording saying if I was to schedual and keep and complete my appt, that I would be given a $30.00 gift card to Target. My son had a full exam, cleaning, and 5 cavities filled. I think I kept my end of the bargin but they never once mentioned the gift card. They didnt even give my son a toothbrush. Which I can buy my sons toothbrush and whatever I may need from Target, its just the pricable. And last but not least, you waiting room was very dirty.

Thank you for hearing me out, and thank you for your time. I wish I had of had a better experience.

Donna E H