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  • Report:  #470697

Complaint Review: Dentech/Dazzle White

Dentech/Dazzle White Does not explain all the companies who you sign up for at the time of free trial Burbank California

  • Reported By:
    — Osceola Indiana
  • Submitted:
    Fri, July 17, 2009
  • Updated:
    Tue, September 08, 2009
* : Hello

Both Dazzle White and Dentech Whitening give misleading accounts of how the free trial works. By the time you sign up for a free trial from each for a very low price of shipping, you have now been enrolled into three more internet subscriptions which will start charging your bank account in two weeks. I had no idea that this was going to happen, no fore warning. Just found my account being drained of over $150 in less than two days. And of course once your account is charged, you cannot get that money back from those subscriptions. Then the whitening systems automatically start sending shipments. Now I can send those shipments back and received credit for those, but the other money is gone. Then you have to call 5 different numbers to cancel all the subscriptions you are being charged for.

Staci
Osceola, Indiana
U.S.A.

1 Updates & Rebuttals

Gemma R.

Las Vegas,
Nevada,
USA

Hello

#2

Mon, September 07, 2009


Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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