Dependable Locks - 24 Hour A Locks & Locksmith LR - 1 2 3 24 Hour A Locksmith,Locksmith 24 H Do Not Use Dependable Locks, Inc. Little Rock, Arkansas - Total Scam Little Rock Arkansas
Warning...Do Not Use Dependable Locks, Inc. Little Rock, Arkansas
This past Sunday I contacted this office in the Little Rock, Arkansas area. I spoke with a very polite representative named Dante. I informed Dante that I lived 20 minutes outside of the metro area and wanted a quote before initiating a service call to my home which needed to be unlocked.
Dante told me that the rate was: $39.00 for the service call and an additional $15.00 for the basic unlocking fee. However, he stated that if the lock was more troublesome, the technician may have to try additional unlocking techniques which would result in additional fees. Dante explained that these additional fees would be detailed by the technician BEFORE unlocking the door. I agreed to this and submitted an order.
When the arab-american technician arrived, he never introduced himself nor said anything other than which door?. My husband quickly directed him to the door which he prompted unlocked without much hassle, turned back to his vehicle and wrote out an invoice for $149.00. This guy seemed totally aggrevated to be there to perform a service call. Zero personality or sympathy for our unfortunate situation.
Before my husband realized what the charges meant he immediately called the debit card number to the 1-800 payment verification center and drove away... scribbled together a joke of an invoice and asked for a signature (Total time spent at my home was less than 10 minutes). Seemed way too "scam-like" to me. Obviously he had done this deal many times before.
Today, I spoke with Ron in customer service about the price difference between the quote and the actual bill. Ron's response was, our technicians are able to charge a maximum of $110.00. When I questioned him about Dante's explanation of the fee basis, again he said: our technicians are able to charge a maximum of $110.00.
I think it is DISGRACEFUL that anyone is doing business this way. Taking advantage of a consumer in distress is totally wrong!
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They do not have a physical address and can only be contacted by cell phone. The "foriegn national" is driving an out of state auto (Washington) and uses a GPS mapping device to find any address.
I did some web research and found some interesting info: This company operates under (3) different company names but uses many local phone numbers so that they appear to be a local company in several nearby towns surrounding Little Rock!
My complaint filed online:
John
hensley, Arkansas
U.S.A.
1 Updates & Rebuttals
Jaci
Clearwater,Florida,
USA
This Co. is A joke
#2UPDATE EX-employee responds
Fri, October 23, 2009
Well, 1st of all, this is the worst company I have evr worked for. And, I will never work for another un-american company again.
And, this company is world wide. They are trained to tell you they are where you are, and the call center is located in Clearwater. Yet, they do business in Maryland, maybe. It's a complete scam. This company has been run out of several cities and the state of Illinois due to countless lawsuits. But, hey seem to find a way to stay in business. My mission is to close this place down permanately and run these people back to where they came from.
Be Careful, there is another company exactly like it starting up in Atlanta. They say the exact same thing. I was a supervisor with this company and I know how they do alot of their crookedness.
I'm taking a stand against them because I think it's horrible that they can come over here into our country, lie to us, steal from us, & continue to get away with it.And, if you think they treat their consumers bad, it's nothing to way they treat their employees. I worked there for almost a year, always worked overtime and never got overtime pay nor did the other employees. I know this because for a period of time, I did the payroll myself, and I knew what everybody's salary was. If you work 48 hours a week, you get 480.00.
Recently, a group of employees got together and sewed them, but it doesn't look like it's gouing to go well for them. Don't use this Co.