Deranleaus Stores General Policy: Packages demo models and sells them for the price of new while reassuring you that you are buying brand new- Sells older model Tv's (e.g. 2007) as new models (e.g.,2008). Moscow Idaho
I went to "Deranleaus" yesterday to buy a LCD TV. The sales rep approached me and gave information about Sony Bravo TVs which come in various models/sizes. I was told that the one with the price tag of ~$1399 is the 2007 model (40") while the one with the price tag of ~$1499 is the 2008 model (40").
I asked whether they have a brand new 2008 model because I am not interested in the demos. This is due to the fact that demo TVs sit in the store for quite sometime while they are left on usually 24/7. This reduces the lifetime of the TVs significantly.
The sales rep checks the inventory and reassures me that there is one brand new available. So, I pay for the brand new 2008 model ($1499). They said they will deliver in a few hours and install it for me. They mentioned it will save me time because installation could be time consuming, if I do it myself.
The delivery guys bring the TV fully packaged with foams, straps, and everything as if new. Once out of the box, I noticed that the TV is dusty and has finger prints on the screen. There was also a slight defect on the bottom rim of the TV. So, I asked: Is this new or the demo? I was told it is brand new and comes from the warehouse.
I called the store and when I pressed, they told me that it is actually the demo and they don't have any new. The manager said, since they didn't have a new one they decided to send me the demo!!!!!!!!! If I hadn't noticed, I had paid the price of a new TV but have got a defected demo!!! During my conversation with them, I also found out that Sony Bravo does not have a 2008 model!!! So, they sold a defected demo 2007 model as a brand new 2008 model!!!
This is not their first time. They sold me a washer/dryer last year which was a demo while I paid for a brand new. Even the delivery guys were suspicious whether the washer/dryer that I bought was demo or new because it was missing some critical supportive foams!!! At the time, I didn't report because I was new to the area and wasn't sure whether I am right.
This seems to be the store's General Policy to sell demos instead of new and give completely wrong information about their products to rip people off.
Dear consumers, stay away from Deranleaus.
Anonymous-1
Pullman, Washington
U.S.A.