Print the value of index0
  • Report:  #955172

Complaint Review: Derma Juvenate c/o GLF

Derma Juvenate c/o GLF Bio Geniste I ordered a tria sample and was quoted "free sample, just pay shipping of undee $7. I rexeived 1 package from Bio Geniste - $2.95 shipping for sample. I received 1 package marked Derma Juvenate - $3 Internet

  • Reported By:
    Diane — Houston Texas United States of America
  • Submitted:
    Mon, October 15, 2012
  • Updated:
    Mon, October 15, 2012
  • Derma Juvenate c/o GLF
    41 Canal Street, Lewiston ME04240
    Internet
    United States of America
  • Phone:
  • Category:

I placed an  order with Bio Geneste for a "free" sample of their product and my cost $2.99 was for shipping.  I received the product.  I then received a second package from Derma Juvenate for a free sample, my cost $3.99 for shipping.  Both invoices state Total Billed as shipping only.  I had been  told that my "free samples" would cost less than $7.  I instructed them not to send me anything that cost one penny more.  Bio Geneste sent me the sample and immediately closed my account.  Approximately 15-18 days later my checking account was debited $89.71 for a Derma Juvenate product.  I did not realize these were 2 different companies - only differently named products.  I called Bio Geneste about the debit and they said they had not billed me, my account (shipping) was  paid in full and my account had been closed.  Now, I only spoke to 1 person about these products.  I agreed to $7 shipping ($2.99 for 1 and $3.99 for second one which equals $6.98).  The products were shipped from the same address - 41 canal Street, Lewiston, ME 04240.  The shipping charges were both  incurred 9/25/12 and both hit my bank 9/27/12.  If they are not  the same company - how did Derma Juvenate get my debit card information.  This is truly a scam.  I contacted my  bank (thank the Good Lord I can see my banking online) and told them the charge was not authorized and they are going to refund the money  to me.

Respond to this Report!