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  • Report:  #1178948

Complaint Review: Derma Juvenate

Derma Juvenate Highly unetheical business practices United Kingdom or Ireland Internet

  • Reported By:
    Linda M — Fresno California
  • Submitted:
    Wed, September 24, 2014
  • Updated:
    Wed, September 24, 2014

This product offer is presented through a "pop-up" ad, often on Facebook.  The premise is for a small shpping and handling fee ($3.79 in my case), you will receive a "free trial" of some wrinkle-type cream.  The offer states that if you are unhappy with the product, you may return the unused portion for a full refund.  The problem is, you NEVER get the product within the fourteen-day period.  After that, your credit card is automatically billed each month until you figure out you've been had and call the phone number on your credit card bill for this item.  Then you get to talk to a foreigner and basically have to threaten them to get a refund for something you never got in the first place.  IF you get the product shipped, it usually comes out of Chino, California.  My wife got sucked into this scam because I have all international transactions sent to my sell phone by text.  I knew she had ordered the stuff, went on the credit card website and saw the charge for $3.79 from Ireland.  A couple of weeks later (no product received mind you) a charge from the UK for $89. showed up as activity on the card.  To say this "company" engages in totally unethical business practices would be an understatement.  The product they ship is probably no better than a leading cold cream.  They use such bogus claims as "recommended by Dr. Oz," which is untrue.  If it sounds too good to be true, it undoubetdly is. 

My wife called the phone number offered in the transaction detail on the credit card bill (which I believe was in India, even though it was an "888" toll-free number) and told a guy named Bodd that she wanted the whole thing cancelled and a refund issued, as no product was ever received.  He said he could only offer a 30% refund.  She argued with him more and he talked to a "supervisor" who authorized a 50% refund.  Wow, whatta guy!

This product should be avoided like Ebola, and I can't for the life of me understand why no states Attorneys General have not moved to put the company out of business.

BUYER BEWARE!!!

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