Derma Restore & Purecell Eye Therapy Dermasoft Skin Restore Dermasoft scam requires purchase of sister product PURECELL and charges for BOTH! Internet
I ordered a free 16 day trial of Dermasoft Skin Restore online the 19th of May at 9:06pm. During checkout a pop up box came up telling me other people who ordered this product also ordered PURECELL Eye Therapy. The only option was to click "ok" to continue on. I clicked "ok" not realizing I was purchasing a second product. After check out I received two emails with shipping charges for two products....Dermasoft and Purecell. I let it go since charges were only $4.95 each thinking maybe I would love the product, at the same time feeling I had been scammed.
On the 16th day after ordering the product (still within the 16 trial), I noticed my credit card had been charged $89.95 for each product. I called Dermasoft customer service number listed on the email confirmation I had received and a person who claimed to be with Purecell answered. I explained that I did not want to continue this subscription and since I was still within the 16 days, I expected a full refund. After much back and forth and increased offers from Hector with the call center (beginning with 30% refund), I finally agreed to a 75% refund and cancellation of my account. This, he claimed, was only for the Purecell product, I would have to contact Dermasoft to deal with that product. Going back to my email, I see the I had already called the Dermasoft number when he claimed to only be able to assist with the Purecell product. So, I tried calling the number listed on Purecell email to see if the numbers were mixed up, and that person, JC, claimed to have no account with my name. She advised me to call the number on the back of the product instead. So, I called the first number back again, waited AGAIN for a person to pick up, and then spoke with Lakeesha. She was not willing to refund any of my money for Dermasoft so I insisted on speaking with a superviser. The superviser begrudgingly refunded the full amount (only of the Dermasoft) only after I stated the product has a 100% satisfaction guarantee seal and since I'm not satisfied I would have to take further action.
The whole thing feels like a scam. The pop up on the initial order forcing you to try two products, the lack of a full 16 days to decide if you want to continue the product(s), the wrong customer service numbers being listed on the emails, the negotiation with the first customer service rep....now time will tell if the refunds come back as promised.
Do NOT get sucked into purchasing anything from Derma Restore...even if it claims to be what has kept Christie Brinkley looking so young!!
2 Updates & Rebuttals
PureCell Eye Therapy
Santa Ana,California,
USA
PureCell Eye Therapy
#3REBUTTAL Owner of company
Thu, June 23, 2016
To whom it may concern,
Our company, Purecell Eye Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: www.purecellskincare.com/checkout.php
Our records indicate that the Customer contacted our customer service team and verbally agreed to a partial refund of $67.46 on 06/07/2016. Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the account. We have confirmed this customer has been taken off recurring billing and will no longer be billed. Please feel free to contact us if you should have any further questions at (888) 610-0751 or admin@purecellskincare.com.
Sincerely,
PureCell Eye Therapy
Try DermaSoft
Santa Ana,California,
USA
Try DermaSoft
#3REBUTTAL Owner of company
Thu, June 23, 2016
To whom it may Concern,
Our company, Try Dermasoft strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.trydermasoft.com/checkout.php
We feel for the Customer's concerns, and have processed a refund in the amount of $89.95 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at 888-454-9750 or admin@trydermasoft.com.
Sincerely,
Try DermaSoft