Complaint Review: DermaFi

I happened to be reading my email on July 23 and noticed an ad with Oprah talking about a new give away.  This held my interest because I liked her shows and she always recommended good products.  I clicked on the ad to see that there was a FREE TRIAL for DermaFi & the Rejuvenate Eye Gel.  All you had to pay was the shipping and handling.  How bad could this be to simply try it?

I paid the $5.99 for one jar and $2.95 for the other jar, which was deducted on July 25.  No where did I read that I would be hit with the original price of the jars after my order.  I checked my bank balance today (August 8) and there are two charges, one for $89.31 and the other was for $87.47.  I was shocked and angry becuase this had overdrawn my account.

I called the customer service department number on my bank statement and was told that it was written underneath something or other that I was responsible for the full price.  I immediately told Bella (the rep) that I had not opened the bottles and I would return them.  I wanted the charges removed and she replied that I was past the refund date.  I was offered discounts of 50 and 65%.  I told her that I didn't want the products anymore.  I don't even want to try them.  She insisted that I try to get the full benefit from the products and call back on September 6 to avoid further charges. FURTHER CHARGES???? I said that I am telling you right now, today that I don't want any future shipments.  I don't want the products that were already shipped.  She still refused to refund the charges.  We went back and forth for 10 minutes.  When I asked her what would happen if I forget to call on September 6, she replied that I should put it on my calendar.  I asked for her name and the customer service number to submit a fraudulent advertising report.  I will never click on one of those ads again.  I still anm not satisfied because I am still on the hook for $176.78.  I hope you can help.    DiDi, Union, NJ