DermaFi Free Trial & Auto-Ship Scam Akron Ohio
The DermaFi ad said they were giving away FREE 1 oz. trial samples of their DermaFi Facial Serum with Vitamin C and Green Tea. The only cost to the customer was $4.95 for S&H. I ordered the trial sample.
On 5/22/17 my credit card was charged $4.95 for S&H. I received the 1 oz bottle of the serum via USPS mail.
On 6/5/17 my credit card was charged $89.31. I discovered this on my current credit card bill, which is payable 7/22/17.
On 7/6/17 I called Nu-Fit Diet (the company name given on the credit card bill for this product) at 888-233-9286 and cancelled the auto-ship, but the operator said I would have to pay the $89.31 for the "free sample" because I was supposed to respond within 14 days and return the unopened bottle if I didn't want the product.
To date, I have never used the product, but I did throw away the box on the day it arrived and opened the bottle cap to look at the pump top on the serum bottle.
If cancellation has to be within 14 days from the date my order was placed and if it took 3-5 business days for the product to arrive, how could I possibly see any results to know if the product was effective? And if only unopened products are eligible for refunds, how would I be able to evaluate the product? And if 1 oz. of the product was actually worth the $89.31 they are charging me, how could DermaFi possibly give 1 oz. bottles away free to customers?
I believe I should be able to return the bottle of serum to DermaFi and should not be charged $89.31.
By the way, I googled the product today (7/7/17) and found only 1 reference. A new 1 oz. bottle of the DermaFi Facial Serum with Vitamin C and Green Tea was listed on eBay for $19.99 with free shipping.
Danielle, Little Rock, Arkansas