Complaint Review: Dermafi

I too purchased the $4.95 sample kit.  Within a week I was charged $87.47 and $93.46 for the two bottles I received.  By the time I figured out what was going on, I called to cancel.  I was succefull in cancelling but another order had been shipped and same charges again.  I called to get a RMA to return the product.  I got all of it returned and started calling for my refund.  Every time I was told they are waiting for the returned order to show up in their system.  That took months.  Finally, I was told that a refund had been processed.  That came and went and I did not receive anything.  I was also asked if I would settle for a 50% refund and I said no - I will only take a 100% refund.  I finally got them to believe that I never received my refund.  Then they would process another refund if they could do a three way conversation with the bank to prove I had not received the refund.  That got done and then I was promised a refund had been mailed this time.  That was refund was never received.  

This time I called weekly and only wanted to talk to supervisors but they would not patch me thru to supervisors..  The last customer service person said they would process the refund if I did athree way call with the bank.  I got furious.  I told him I had done that once and I would not do that again.  He saw it in the notes and let me talk to a supervisor.  This person named Betty looked at my file and said she would turn over to upper management.  I told her that had happend before and still no refund.  I asked for phone number or e-mail for upper management and she would not give it to me.  

Believe it or not, I received a refund in the mail on this past Saturday.  A full refund!!!  I have been trying to get this refund sind January 2018 and it is now June 2018.

I received a postal money order and from a company called Luxury Today, PO Box 029046, Miami, FL 33152.

I am very glad to get my refund but I have had some angry phone calls with customer service.