Complaint Review: Dermaglow

 Biggest fraud ever, very deceptive.  They offer you a trial sample that you pay for the shipping which is all i agreed to.  I never received the sample, but the next month there was a $90.00 charge on my bank account statement and when I called to inquire about it, my bank gave me the information of who made the withdrawal.  When I contacted them, they told me that I needed to call and cancel order.  I told them that I never placed an order and that I never received any sample.

They tried to say that you automatically agree to receiving continued products each month with a ridulous amount for a small jar of cream that you did not order.  They automatically renew this unauthorized purchase.  When I contacted them, they were very rude and told me that they would only agree to refund $35.00 of this amount, when I told them I wanted a full refund, she then told me they would send me $50.00 back as if it was negotiable!.  I told her I would sue them if they did not return this money to me account. 

The agent  then said that I would need to return the unused product and then I would get my refund, but I needed to return it to a PO Box located in Orlando, Fl.  It has been another month and I have not received my refund.  A few days after I made this call I received this product in the mail.  I called back and told them I received this unauthorized package in the mail and I want to return it and get my full refund.  She gave me a return authorization code and said this is the only way I could get my full refund.  I returned it right away and it's going in to a second month and I still have not received my refund.

I called back again, and I was told that they need the tracking number to verify that I returned it.  This is ridulous, so I notifed by bank that I am disputed this and I cancelled my credit card that they were using which causes me a total inconvenience.  This company attempts to deceive you and uses trickery to get you to make this so called free sample purchase with a catch.  Do not fall for this scam people.  They wiill try all kinds of tactics to avoid giving you a refund.  I am going to sue them if my money is not returned.  I sent them an email and verbally informed the agent that all orders are to be cancelled that they have scheduled to be sent immediately.

Ann

Dayton, OH