Complaint Review: Dermaluxe

I stupidly fell for the promise of youthful skin in a jar. Dr. Oz endorsed it......why would it not work? Hmmm, I can try it for free with only a modest shipping cost. OK. Gave them all my info without searching the fine print which was at least 3 shades lighter than all the advertising and lauding by shills of their miracle product. I confirmed my order at which point I realized they added an additional product and shipping fee. It was only a few dollars more so I was ready to just let it go when I saw a faded paragraph that informed me that after my 14 day trial I would be enrolled at a cost of $92.53 per month. WHAT??  I could cancel anytime after my enrollment. What did I just get myself into?

I immediately called their customer service number. I was disconnected twice at the point of holding for a representative. The third call was answered after holding for only a few minutes by a foreign woman that was very hard to understand. I told her that I did not want their products and to please cancel my order. She asked me to answer her questions first. Her 1st question was "What area of your skin are you concerned about"? I told her that I would not answer her questions and only wanted to cancel my order. She would say ok and that she was starting the process but I needed to answer her questions first. She again asked me about my skin and I again told her I only wanted to cancel. This went on for more than ten minutes (same d**n question over and over) at which point I was screaming at her to just cancel my order and give me a cancellation number. She told me she would cancel my order if I would call back the next day. Unbelievable!!! I refused and threatened to report the company to the Attorney General if she did not cancel my order NOW. She finally gave me a cancellation number and I hung up on her before she could ask me about my skin again.

I did not trust that my order and enrollment would be cancelled by this "person" that I now think was a computer. I searched through the entire advertisement and could not find a company name. I called my credit card company and explained the situation. I disputed the charges for shipment and cancelled out my card. What an inconvenience and waste of my time. Shame on me....I knew better.

NOTHING IS FREE!!!!