Complaint Review: DermaNu Skin Care

The company practices false advertising and aggressive practice of getting money out of unsuspecting customers. THe company advertises "free trials" of skin care cosmetics and offers 14 days refund. However, when we called them within 10 days and cancelled the order they actually did not cancel it but charged us 50% (which was still $47 !!!) of the full price. When we finally discovered the charge in our bank account and called them second time they were aggressive and demanded that we return the sealed and unopened bottle to get the refund. Well, so there is no free trial if you do not open the bottle, unless you want to just look at this bottle and admire the packaging.

When we finally demanded the full refund the customer rep was rude to us and aggressive. We spent 20 min on the phone arguing to get our money back. We did everything we should and yet the company did not want to refund the money. I actually toled them that I will investigate the company but it did not help. After more than 20 min the rep actually hand up on us. Only later some person from another state (not California but Wisconsin) called us and told us that we will receive a refund. Well, we'll see.....

Customers, be careful. This is NOT the company to deal with.