Complaint Review: Dermaradiant.com

Dermaradiant offered a trial size of the 2ea. skin care products they have. A 14-day supply for just $4.50 postage & handling.

To recieve the trial offer you had to sign up to join a membership, it's free they claimed in bold letter's.

There was not any misunderstanding of the information they presented on there web page. A small postage & handling fee and a free membership. I joined there free membership and gave them my visa checking debit card number to pay for the postage & handling. The trial size was delivered to me. It was 2ea. small tubes of skin cream aboat 2in. long in a 4in. x 6in. box with only a small 2 page pamplet descibbing each product with directions.

They did not provide a shipping invoice or any kind of reciept for the $4.50 postage fee.

Around two weeks later another small package arrived in my mail box from Dermaradiant unanounced. It was a box that was a little bit bigger than the first one. It had the same two skin cream tubes in it, slightly larger in size and the same to page pamplet. Just like the first package, they did not provide an invioce, reciept or bill. I was lead to believe it was another trial size that was part of the original $4.50 fee.

One and a half weeks later two N.S.F.fee's of $25 each was charged to my checking account. Dermaradtant made an unauthoized debit of $103.50. I had just paid all my bill's and I had $120 in my account that I bought grocier's for my family with and gas for my car. Dermardiant has put my family and myself in financial stress. After calling them to staighten things out I had to wait 24hrs for a call back from somebody who could authorize a refund. A man named Blake called me back. He was very unsmpethetic and couldn't care less about the financial stress his company has put on me. He insisted that I had to return the product before he could issue any credit or refund. With out haist I Fed Ex overnight the package to demaradiant. The next day I called Blake and told him the return package should have arrived. It was Friday May 27 and monday is Memorial holiday and I said to him again how the unauthorized debit has put me and my family in financial stress. He said that I had to wait untill next Wendsday that's the only day they do reunds or credit.

There deceptive. selfish, crooked way's has harmed me and my family. I did not ask for this. It's not fair. What can I do? They need to fix the mess that they have caused me immediatly!

Joel
Euless, Texas
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish you file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 # , and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/comptroller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

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...the victims' advocate

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...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.