Dermasoft and Purecell Low life scam artists Santa Ana California 92799 California
I thought I was ordering a free sample to try and just like everyone else that has ordered their free sample from Dermasoft and Purecell I got screwed. Their advertising is misleading and they should not be allowed to get away with it. I can't believe that they can continue to screw and scam people like this. I was told that I was sent to collections because I did stop payment for the Dermasoft but I was not able to stop it for Purecell and the bank APGFCU will not reimburse me the money. I called Dermasoft to get an address to send the product back and was asked my name, zip code and billing address. I informed them that all I needed was an address to send the product back and she informed me that it was too late because I had already been sent to collections. I have two different bank accounts with two different banks. I had ordered the "free samples" with one account and somehow they tried my second account to get the $89.95. I have no idea how they were even able to do that.
2 Updates & Rebuttals
Try DermaSoft
Santa Ana,California,
USA
purecell rebuttal
#3UPDATE Employee
Mon, August 29, 2016
Dear Gay,
Our company, Purecell strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.purecellskincare.com/checkout.php
We feel for your concerns, and have processed a refund. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at (888) 610-0751 or admin@purecellskincare.com
Sincerely,
Purecell Team
Try DermaSoft
Santa Ana,California,
USA
Dermasoft Response
#3UPDATE Employee
Mon, August 29, 2016
Dear Gay,
Our company, Dermasoft strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 16 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.trydermasoft.com/checkout.php
We feel for your concerns, and have processed a refund. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at 8884549750 or admin@trydermasoft.com
Sincerely,
Dermasoft Team