Dermasoft and Purecell rip off Santa Ana California
I saw an ad for both Dermasoft skin therapy and for Pure Cell eye therapy which were free if I paid the $4.99 shipping for each product. Thought I'd give it a try and ordered both. In a week and a half the items arrived in the mail. Yesterday on our bank statement I was charged $89.99 for EACH product--almost $200. I contacted my bank fraudulent dept., but all they could do was give me their phone numbers. I called both numbers but they refused to refund my money. I found out they would continue to send those worthless creams and charge me the same, so I got that cancelled. I am 81 years old, retired and on a fixed income and cannot afford to spend that much money. Both companies said I waited too long to call them; I truly didn't see the 2 week deadline.
2 Updates & Rebuttals
PureCell Eye Therapy
Santa Ana,California,
USA
purecell rebuttal
#3UPDATE Employee
Mon, September 12, 2016
Dear Helen,
Our company, Purecell strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information:https://www.purecellskincare.com/checkout.php
We feel for your concerns, and have processed a refund as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at admin@purecellskincare.com or(888) 610-0751
Sincerely,
Purecell Team
Try DermaSoft
Santa Ana,California,
USA
Dermasoft Response
#3UPDATE Employee
Mon, September 12, 2016
Dear Helen,
Our company, Dermasoft strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 16 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.trydermasoft.com/checkout.php
We feel for your concerns, and have processed a refund as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at admin@trydermasoft.com or 8884549750
Sincerely,
Dermasoft Team