Dermasoft restore/purecell Enbrightskin, acereviveantiaging, dermacellskin Charged me 2x $89.95 for 3 mos without my known authorization, even after sending each shipment back unopened with "reopen to sender-cancel orders, close account" Beverly Hills California
I paid$89.95 for 3 months for products I returned.. When I called they said they have a no return policy. Free trial offer was far from free. I had no idea what I apparently signed up for and even when I gave th hem written cancellation, the shipments continued. When I called I was told I was "lucky" that they refunded my final shipment that was received after I called to cancel, and they tried to offer me a different plan and price. I was told they didn't authorize the returns, but also that they are not returnable. What a scam. I will contact the Beverly Hills attorney general's office. Perhaps that is why the address I found is not Santa Ana as in previous reports??
1 Updates & Rebuttals
Try DermaSoft
Santa Ana,California,
USA
Response for Helyn
#2UPDATE Employee
Thu, October 05, 2017
Our company, Dermasoft strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 16 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.
We feel for Helyn’s concerns, and have processed a refund as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at (888) 454-9750 or admin@trydermasoft.com
Sincerely,
Dermasoft Skin Care Team