Dermitage What a rip off. they charge you for something they never send because you made a mistake by ordering a trial size fro free that costs you $2.97 shipping. Suisun City California
They offer a trial size for 30 days free trial for $2.97 then after a month or so they then charge your account for $69.95 and send you nothing more. When you call them they are very rude and tell you that the site has that they can charge you for the product if they do not hear back from you. The part about being charged additional is not on the page where you order the trial size.It is on the second page in super small letters with a tiny asterik. I have filed a complaint with the Better Business Bureau for what good it will do.
Billy
Hobbs, New Mexico
U.S.A.
2 Updates & Rebuttals
Stephanie S.
Oregon City,Oregon,
U.S.A.
Refund Processed, Follow Up
#3UPDATE Employee
Sun, November 04, 2007
Billy,
As a follow up, I just wanted you to know that a full refund has been processed for you.
If you need further assistance, please contact our Customer Support Team at
1-800-886-8805.
Sincerely,
Stephanie S.
Dermitage Customer Care Team
Stephanie S.
Oregon City,Oregon,
U.S.A.
We will help!
#3UPDATE Employee
Fri, November 02, 2007
Billy,
Please let me take a moment to tell you that I can certainly understand your concerns, and I would like to be the one to help you resolve this.
Our products are offered as a free trial (plus shipping and processing) for a short period of time and then transfer to a subscription based service to ensure that you do not run out of product.
If you decide that the product is not for you, we will cancel your subscription at your request.
If you do not cancel, another shipment will arrive and you will be charged.
In order to assist you further, please contact our Customer Care team. We want to make this a positive experience for you.
Monday Friday: 6:00am 5:30pm PST
Saturdays: 7:00am 3:30pm PST.
Sundays: Closed
Call TollFREE: 1 (800) 8868805
Sincerely,
Stephanie S.
Dermitage Customer Care