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Desert 215 Super Store Stole Waranty Refund Las Vegas Nevada
After this experience I immediately traded the Jeep in for a Subaru. I received my payoff letter from the financier and took it to the Desert 215 Super Store to get a refund on the extended warranty I had purchased. A month later and nothing. I checked with the warranty company and the warranty was still active. I called the dealership and was told that they had used the wrong form, and they'd have to resubmit it.
This week (six weeks after applying for the refund) I got a call from the dealership saying that my warranty would not be refunded because the payoff letter said "I MAY be entitled to a refund"....they said unless the letter said "I should be entitled to a refund", then they would refuse to cancel the extended warranty on a vehicle I no longer own....to me this is blatant stealing. As it stands the financier said this was insane, but that the payoff letters are computer generated and they cant alter them. So the scumbags at Desert 215 Super Store just stole $2000 from my family and I. These people have lied and screwed me over at every turn. They also don't take or return phone calls when they know someone is angry, and lie about their names and titles over the phone.
Please learn from my mistake and avoid this dealership at all costs. Also, I'm a lifelong Jeep enthusiast, Ive owned several. The Jeep brand has been completely ruined. All you have to do is look at the 2017 Consumer Reports Car Guide, where they couldn't recommend a single Chrysler/Jeep vehicle....and the Cherokee (55) was the lowest rated SUV...dead last.