Complaint Review:
Designer Limousines
Designer Limousines DO NOT USE Port Washington, New York
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16 Davis ave Port Washington, NY 11050
Port Washington, New York
United States of America
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I rented a double decker party bus for my 40th B day to take 54 people from Long beach Long Island to Atlantic city in April. With convention ovens( to heat up food) for 10 hours. The trip to AC should of taken us 3 1/2 hours . We left Long beach at 6 pm and we did not get to AC until 12am. Approximately 15 min into our trip the bus had to stop because the air conditioning stopped working. Then the ovens was interfered with the air conditions. So we had to stop the heating of the food. Unfortunately, the bus continued to have problems throughtout the trip. The driver advised me the bus had mechanical issues and the driver was forced to drive at dramatically reduced speeds of 15 to 25 miles per hours for the entire trip to AC. When we got to AC the driver told me he is going to go and get the Bus fix. The trip back home was even worse than the trip to AC. Every hour, the driver was forced to pull over to the side of the road for 20 minutes and we were forced to sit in darkness while the batteries were recharged. We did not arrive back in LB until 8:30 am. We should of been back at 4 am The driver had been driving for 14 hours. I went to the company that morning requesting a refund of only half my cost of the rental. I was trying to be fair as I do recognize the company had to pay for gasoline and drivers salaries but the company needs to compensate me for the failure to adequatly provide the service. The company refused and all they offered as compensation was a free limo ride. THis is completely inadequate given the several thousand dollars that I spent to rent the limo. I file a complain with the BBB and he did not response to the complain. He has a F rating on THE Better Business Bureau. SO I had to take him to small claim court.