Complaint Review: Detailed Inspections LLC

This is a formal complaint with Anthony J Johnson, who is the owner of Detailed Inspection LLC https://www.facebook.com/Detailed4You/. Address is (((REDACTED))), Saint Louis, MO (((REDACTED))). Phone number 314.853.2141. On September 11th I posted for recommendations to help with a project in my home.

We planned to update the house before we list it to sell. That evening Anthony privately messaged me. (Red flag 1 - I didn’t know you weren’t suppose to do that) and told me the job would cost $150. After taking a look at the job some more he quoted me $400 plus materials.

I wanted to lower the wall to counter height, add board and batten detail and cut off 2 electrical outlets. I was installing new granite counters tops so I needed it done soon. From start to finish, well i fired him in the end, but it took around a month to "finish”. Now to the issues.... The board and batten wall was not installed correctly.

From what I can tell he used deck screws to attach to the wall. Most of the boards were not flush with each other. He didn’t caulk well either. I also saw him painting the boards before it went in, then later used a hammer to hit the newly painted board to make it fit. I think it didn’t fit so that’s why many boards are not flat to the surface.

He didn’t sand any of the boards before he painted. I will attach pics of what the wall looked like when he was "done”. The following week I had granite installed and the contractor told me the wall Anthony lowered was not level so they needed to use 2 shims on one side of the newly lowered wall.

When they installed the counters I was shocked to see there was barely any over hang, maybe .5”. My counter contractor added 3” extra from where the old counter tops were. But the wall Anthony built out was so big there was no way to cover up the shims with some kind of wood molding. The only molding that fit were those cheap plastic ones.

I didn’t know any better so I trusted him. The last time he entered the job site, he HAMMERED the NAILS to the small plastic molding. He CHIPPED the brand new granite! He even left the granite chips on the floor for me to find. He claimed he saw them before he installed the molding. Why not tell me?

Why didn’t you take pictures to cover your a*s? Not true bc this area was at the entrance of the walkway, I would have seen it or felt it. He claimed that other contractors came to the house so he didn’t know who could have damaged it. Let me say the only other person that went to my house was my painter.

He painted my entire house in 3 days and was working on the stair case when he showed up that morning. So bc of these reasons he thought this was not his fault and was not going to do anything. He also used a glue adhesive to adhere the molding to the cabinets.

After all the nails the trim still wouldn’t lay flat! He didn’t even miter the edges. He just "painted” the glue adhesive over the trim. It still wasn’t dry after 2 days!! Anthony tried to hide the chip by putting that same adhesive over it.

There was glue adhesive all over the granite. He even left the bent nails on our counter. After that day he was not invited back into my home. He promised to make me happy and he would fix all the issues, but not without some pushing.

I reminded him this would basically ruin his business bc this is not a professional job if I reported to ripoff.com, bbb and his review on Facebook. He decided to work with me and agreed to pay for the damages. At this moment I just wanted him to pay for the epoxy to fix the chipped granite and any additional labor to finish the wall and cabinets.

A friend and a contractor came to help me, he was on strict bed rest but saw how horrible my situation looked so he offered to help. He suggested we use bondo instead of the cheap plastic moldings. For the next week he came over daily to apply and sand everything.

He also sanded the wall Anthony built. He said it was not even so when we painted it it would be noticeable. I will also attach the pictures of the kitchen when he was done. I painted my cabinets myself. I am not a professional but I don’t charge others either.

I don’t think Anthony should charge anyone! His work ethic sucks. He comes to my house and answers calls and checks emails all while at my house. He will plug in his computer and do errands for others in between working on my job. After the repairs were done, we were ready to list the property I messaged him again.

The chip costed me $85. The materials was $15 not including labor from my friend. He told me he would refund me $400 in total in 30 days. I sent him the address to send the check to and waited. I guess I was naive and waited. After the 30 days passed he didn’t pay. I messaged him to ask what is going on.

After 3 days past his due date, he told me he was on a birthday cruise and forgot to pay me back. He would get it paid by Friday. After that time I have not been able to get him to respond to me. We even sent him a letter from our lawyer with no response.

At this point I don’t expect to get my money back but I will take him to small claims for a new slab of granite and all the other things I had to fix because of his negligence. It will definitely be more than $400. I want to report Anthony for failing to refund me for all the damages.

I report him as an unfit contractor who doesn’t know how to do what he promised. His time management is poor. Days went by before I heard from him. He doesn’t respond to messages promptly. Sometimes a week will go by. I am sad I hired him.

I wished I would have spent more money in the beginning and had it done by a professional. But in the end the kitchen is marvelous. I am proud of the blood, sweat and tears I put into it. Attached are all the pictures of how he finished our wall, the chips in the granite and his "fix” for chipping my granite.

I wouldn’t recommend him for anymore. Thanks. Sorry if I rambled this is so upsetting to me. I feel cheated, lied to and don’t know what else to do to make this right.