Detroit Tubs, LLC Bob Anderson My tub reglaze came with a six year warranty, which they promised to honor after the job was not done right the first two times. Charter Twp of Clinton Michigan
Until I gave them a poor review online. When I refused to take the review down (was an honest reflection of my experience with the company) Bob refused to honor my warranty. The tub looks worse than when they started and I am out $400.
Detroit Tubs charges more than their competitors, but I went with them for a bathtub reglaze after Bob Anderson, the company owner, gave me a great spheal on how the process and materials they use are better. But the guy sent to do the job was not very knowledgeable on the product or process and, when he finished, there were streaks, missed spots, and unevenness on a good portion of my tub, and not to mention glaze paint all over my bathroom floor, fixtures, etc. When I called Bob to explain the issues, he agreed to come out with the worker to see for himself what had happened and assist with the fix (the guy who did my tub originally admitted he was fairly new to the industry). That didn't happen, the guy who did my tub before came back, but no Bob and my tub didn’t look very good after the second attempt either. At that point I posted a customer review online, expressing my dissatisfaction with the company and process so far. Shortly after I posted that review, the tub glaze started bubbling up and coming off in chunks.
I called Detroit Tubs to have them come back a third time, after spots on my tub started bubbling and peeling again. The company owner, Bob Anderson, was nice enough at first, saying that this happens sometimes, we were covered under warranty, and they would come out and re-do the job from start to finish. Then Bob read my online review, posted before I called on the warranty issue. He asked me to remove it, but I declined, as it was an honest reflection of my experience with their company so far. After that everything changed. Bob declared that I caused the damage and voided my warranty due to "self-scratch and feet impression" (apparently you are not supposed to stand in your tub?). But I did not void the warranty; I gave the tub more than the recommended dry time and did everything else as instructed by Detroit Tubs. The tub was never prepped properly before glazing and the glaze is not adhering. If I would have removed my review, Bob would have honored the warranty, that was made clear. In no way should a customer review dictate warranty conditions and outcomes. Bob let his personal feelings about me and my review affect his judgement on my warranty and that is not right! As of now, Detroit Tubs has no plans to come back and honor my warranty (my tub looks worse than before they started!) or to give me a refund.
3 Updates & Rebuttals
Bob anderson
Clinton Twp ,Michigan,
USA
a rating with BBB for a reason
#4REBUTTAL Individual responds
Thu, July 28, 2016
in 2015 we did 2026 jobs we are doing teh same rate this yaer
in three yaers 16 people have had issues in 1yr 2 people
Bob anderson
Clinton Twp ,Michigan,
USA
by the way here is the refund check
#4REBUTTAL Individual responds
Thu, July 28, 2016
please see refund check that she lied and bullied her way to get after she damaged her own tub
Bob anderson
Clinton Twp ,Michigan,
USA
Candice , damage caused by the homeowner is not covered
#4REBUTTAL Individual responds
Thu, July 28, 2016
We did her tub three times , we gave her excellent custimer service each time she contacted us, we have the best warranty in the business 6yr with out 3 coat system or 10 yr with out 5 coat system alomg with a money back warranty.
our warranty does not cover damaged to the tub caused by the customer. about 20% of bathtubs do not take a glaze well, because of this we offer a money back gurantee towrads the credit of a tub liner. so a customer never loses money with us. Candice choose not to take this option
This isssue have been resolved by the BBB and they agreed with us, and what she has not said is that she was offered money back to stop posting lies. She is a employee of google and uses that to bully contactors with bad revisews and ways to affect the pay per click advertising that we do she stated this in a effort to bully us.
This custiomer's husband stepped on the tub rail and damged the tub, and her husband admitted it to my service tech jerry. when we went to the home the thrid time. also on that visit her father in law scratceh the tub with a nail and he said that was to test adhesion.
I want to explain what a tub reglaze is, it is paint! it is special paint and expenseive pant BUT it is paint and will lat a long time if you take care of it. stepping in wet paint and taking a nail to intelionally scratch it. is not proper care.
She called us and we set a date and time to do the job, my gut zack did the job and she signed a certifatce of completion, about a three days she called and spoke to me and i said we will come right , we had zack back out on satutday as she reqested. he re-did the whole tub and her husband said it looked great and he was happy.
We may charge more than other companies becuse we use offer more and back that up with the 2026 customers we serviced last year by the best producst on the market and best trainig.