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DEVCON Now ADT Paying for Monitoring Service despite attempts to cancel service because Co is unable to service new location Internet
Please cancel my account. I spoke to Michael in the cancellations department. I told him Im not being serviced in my new location. He says if he has to cancel than he has to accelerate the amount owed per the contract. Your contract is null and void with me because you are unable to service my location. I never received an automated call nor a letter stating that Devcon has merged with ADT. If I do receive an accelerated bill I will tell ADT and Better Business Bureau and escalate it to anyone I can because what Devcon is doing is unethical. Charging customers that are not being serviced is stealing and its unethical.
the email response received was:
RE: Account# 14528798
This email is being sent in regards to your recent request for alarm monitoring cancellation. It has come to my attention that you have moved to a new residence? Please know that Devcon Security will work with you to provide a smooth account transition. It is our desire to provide you with continued protection and peace of mind at your new residence.
However, if you are no longer interested in receiving monitoring protection of any kind, please reply to this email with confirmation of your desire to cancel and I will have the final invoice sent to you. Once the final balance of contract fee is paid we will cancel the account completely and you will no longer be financially or contractually obligated to Devcon Security, now ADT Security Services.
If you have any further questions or concerns please do not hesitate to contact me directly.
I sent this email below in reference to the above:
I repeat, how can I be liable for the final balance a contract that can not be honored? Because the company is unable to offer me the monitoring protection per contract initially executed October 2013 why should I be financially or contractually obligated to Devcon Security, now ADT Security Services final fees? I agreed to pay 42.79 not 169.
I sent my request to all the emails addresses that have sent emails to my account. This is the response I received:
Tony Roberts no longer works for Devcon Security or ADT Security. No need to include him on the email chain. As for the other Devcon email address you used, it goes to the call center agents and is primarily used for asking alarm account questions. It is not usually seen by anyone other than customer service agents. However, if you tell me who else you would like to contact I would be happy to point you in the right direction. Please know that I am responsible for all issues of this nature and will receive your email in the end.
I would like you to know that this is not the first time we have had this question or concern come up. I am happy to explain the contract situation for you and hopefully we can reach an acceptable resolution. Please allow me to gather some additional information and send it to you for review. I expect to have all of the information I need and be able to contact you again later this evening or tomorrow at the latest. I am hopeful we can come to a mutually acceptable resolution at the conclusion of our conversation.
I sent this response:
Conclusion
At this point I want the company to cease from debiting my account. They want me to pay final fees for a 2 year contract that they are unable to honor. I can understand if I was leaving to go to another company. But it is infact their parent company who has told me they are not honoring Devcon's 2 year contract with me. I need to cancel it with Devcon and open one with ADT if I dont want to pay double fees.
3 Updates & Rebuttals
Ms. Joseph
Apollo Beach,Florida,
Response to Rebuttal posted
#4Author of original report
Wed, July 16, 2014
Im not living in a dream world. You are right, they do not need my permission to do anything. But if a company states that wherever you move the account will move with you than they have no choice but to honor their side of the ageement. If something happens where they are unable to do so than they have to let their customer and resolve the situation.
Ms. Joseph
Apollo Beach,Florida,
Response to Rebuttal posted
#4Author of original report
Wed, July 16, 2014
Mr. Brokow,
Ken
Colorado,The Early Termination Fee is for the previous equipment and installation.
#4Consumer Comment
Wed, July 16, 2014
It has NOTHING whatsoever to do with not being able to provide service at your new location. You signed a contract to that effect and it doesn't matter whether Devcon OR ADT. The contract moves to ADT and you are STILL bound to its terms. You were given a free or reduced cost installation and the full amount is paid over the contract term.
You're living in a dream world if you think you can win this one. You WILL be sent to collections if not paid. Why would Devcon have to ask your permission to transfer its accounts to ADT? Hint, they DON'T! Your are completely wrong in your reasoning here. No, I don't/haven't worked for Devcon OR ADT.