Complaint Review: Devices Now

Let me tell you my far worst, and horrible experience in my life. This is about shopping with www.devices-now.com website.

I have placed an order from the company (www.devices-now.com) on April 4, 2016 for an Apple iPhone 6 16 GB Unlocked with HD Screen Protector, 3 in 1 Charging kit. Let me paraphrase the description about the product on their website.

• Apple iPhone 6 16GB AT&T (Factory Unlocked), Lightning USB Cable, AC Charger & Earbuds inside the packaging
• Color: Space Grey
• Condition: Like New/Open Box - This device was purchased and returned within 3 days of use
• We rate this device as a 9.9 out of 10 condition.
• Free Screen Protector Installed on device!!
• This device is factory unlocked for GSM use on any network globally (See compatible carriers tab)
• Clean IMEI and Clean Apple ID for easy activation
• All of our devices are sold contract free!
• Moneyback/Exchange warranty
• OEM Apple product guaranteed!

At this point, I would like underline the phrases “returned within 3 days”, “9.9 out of 10 condition”, and “Moneyback/Exchange warranty”. Let me come what I experienced. First thing that I noticed when I got the package is that the accessories that I bought with the phone was not in the package. I did not pay a lot, so I did care. Then, I got the phone in my hand, started to examine that. The back of the was full of scratches, and at that moment I decided to return it back because I did not believed that the phone was returned within 3 days, it was not 9.9 out 10 phone, at all.

Then, I contacted with the company. Let me put the messages, here.

Me:

“My order #100029798 has arrived today. However, I have a few disappointments with the order.

First, the phone was described as a returned product within 3 days. Of course I don't know how long it has been used, but it is full of dings and scratches on the body, not just a few, So, I strongly disbelieve this product was returned within 3 days. I could find much cleaner products on the second hand market. The thing is in 3 days, I will going out of country, that's why I got this product, and I had planned to bring it with me. Thus, I want a solution about it,

Second, I have ordered the phone with  HD screen protector, and 3 in 1 charging kit. However, they did not come with the phone. Nothing else was in the box, with the phone.

I must say that, with all these, it is a disappointing experience with your company so far.”

Company:

 “Hello, 

I am here to help you and i am sorry to hear you have had such a terrible experience. 

When are you actually leaving town because i would like to make this right before you leave. 

Look forward to your reply

Thank you!”

Me:

“Hi,

Well, actually, my wife was leaving town, and she left on April 14. I was not able hear from you before she left. So, I would like to return the product that I got.

Itinerary is attached.”

Then, they arranged a return for me. Other than missing ordered accessories, everything was cool till that point. I returned back the phone, and they refunded me missing that paid for arrangement fee. I called them immediately. (Btw, there is no phone number on their website, under contact us section, just a mail option opens, I had found in the order confirmation mail.) I told them that I did not return back the phone for nothing, it was not matching description in their website. So, the arrangement fee was not acceptable. At the beginning, they did not accept that phone was a mismatch with the description, and they tried to convince me. Every time I say something, the lady on phone told me “I need to ask my boss”, and back and forth like this, we spent almost 30 mins. After 30 mins, they told me that they could keep the %5, and give me the as store credit. Then, I told them that if they had offered this at the beginning, before trying to convince me, I would accept. However, after that much talking, I did not accept that. They told me that, finally, they needed to escalate this to supervisor, and supervisor was gonna call me within 48 hours. I had waited 9 days, nobody called me, and then I called them back, and reminded all these things. I felt like I was experiencing a “dejavu”. The lady kept saying “I need to ask my boss”, and they offered the same thing. Finally, I told them “I am the victim here, and I will use all my rights to go consumer protection organizations, and I am gonna escalate this, in fact you did not.

I would like to type this part big and bold because they were really bold. They threaten me to sue me back because of my slanders. I did even put the messages between me and the company. There is not any word, but all the truth. Stay away from this company.