Complaint Review: Dex Media

I became frustrated with the lack of professional support. It's apparent their methods are to corral as many clients with "bait" and not deliver a quality product in a timely manner. There is little customer contact from the developer and there was more than I expected to contribute to building the website. The overlay before going live doesn't look appealing and when I was notified it was ready to publish, the URL team needed more access to the previous domain (which I had already done) and I learned it was going to take another 5 days before going live.

This was my first venture in aquiring a website and I wish I was better educated with the process. I think I will consider paying the price of a more channeled developer in the future.