Complaint Review: Dex Media

Dex Media

The worst experience of my life!

Dex Media Advertising contacted me over a year ago.  The said they could drive tons of traffic to my website for my company and I'd be inundated with business.  I worked with a saleswoman who got a contact in place.... had to get that otherwise they could not help me....  & I had to lock into a year agreement but with the understanding that I could cancel before the 1st month was up if I did not like the service for whatever reason. 

In working with the saleswoman, she coached me as to how to set up my back office site to drive traffic to my website.  On her review she told me it was perfect.  A week or so passed & I got NO increased traffic or calls.  But, THEY SAID that I was getting ALL KINDS OF TRAFFIC "as evidenced by the back office statistics."  They even went as far as to tell me that I was getting calls from certain phone numbers & noting how long I was on the phone with them.  But business... NONE!

Seeing the writing on the wall, I called my sales rep & told her to cancel the service as I did not see it helping at all as I was NOT getting the repsonse rate anticipated from the hype sold to me.  This was within the 30 day cancellation period explained to me during the contract review. 

Well all of the calls to my sales rep were recorded  EXCEPT THE ONE WHERE I CALLED AND CANCELLED THE SERVICE.  HOW CONVENIENT!  Now, Dex Media is hitting me with a $3800  bill claiming that I did not cancel the service.

Well, it doesn't surprise me.  They didn't listen when I told them to cancel the service & they're not listening to me now when I tell them that I already cancelled the service.  I cannot even believe, $3800 for NOTHING!  Dex Media's "ad services" are horrible!  They DON'T deliver and the DON'T listen to their clients. I repeat, they DO NOT deliver advertsing. I received NO business from Dex Media's efforts to "advertise" my company.

Now I have collection agents on me trying to pry cash out of my hands for 1. poor, non-existant service on Dex's part, 2. non-existant ad services, 3. inattentive sales reps, etc.

STAY AWAY FROM DEX MEDIA! They do NOT deliver as promised especially to the level of their hype & they DON'T listen to their clients.