Complaint Review: DEX MEDIA INC Of Qwest

Last year I was contacted by a Qwest Dex Media rep to renew our yellow p. ad for our small bail bonds business. I added a phone number as we had moved. I did not request (2) ads. The phone book came out with the old ad which they did not pull as well as a new ad. Last year the same error occurred; however they did not charge me for the ad they did not take out. This year for some reason they are charging me for their error. I have been paying for the one ad every mo. and all my phone bills with McCleod are paid. Dex media continued to bill for the second ad & sent a letter offering to discount one ad for 30% - I called and explained that since I didn't request a purchase of (2) ads I should not be billed for a second one. On Friday my mother's business line with AT&T, (also a bail bond business in a nearby town, different county in Colo.) has been disconnected. She is in her 70's, but still works and is currently paid up & always pays her bills but does not advertise much in yellow pages in her county. I called my business line with McCleod & they said they would not disconnect my line. Why has AT&T disconnected Mom's line? Any suggestions would be appreciated. Apart from very bad business as this will cost her business dollars isn't this illegal to do to the elderly?

Kay
Florence, Colorado
U.S.A.