dex media Nothing! Sales representative promissed to rebuild my website, they never did anything, never even got my log in info to repair my website. Only sent request for payment? They lied about everything they promised! I never signed any contract, yet they say they have a signed contract? No way! Bristol Tennessee
Dex media called me over and over promising to help my company's website. I spoke with them multiple times explaining what I needed done to my website. Dex media - brad hull promised to rebuild my website, making it a dynamic website, where client can log in and upload their own information. However, after verbally agreeing to allowing Dex to build my website, I received a contract in my email. I viewed the contract where it read SEO which was not what we disquessed and verbally agreed upon over the phone. I NEVER SIGNED the emailed contract, instead sent it back to Brad Hull requesting he correct the contract with what he promised and to rebuild my website. He never responded. I called and spoke with multiple represetatives at DEX MEDIA explaining what happened, but to no avail! I continue to receive bills from Dex Media requsting payment for nothing? Please Note: Dex media never even requested my hosting information for my website or log in information, in order to rebuild my website? Dex Media is a rip off and I cannot get this resolved. I will probably have to fill in court to make the truth come out of them!
1 Updates & Rebuttals
Dex Media
Dallas,Texas,
Company response
#2UPDATE Employee
Thu, July 31, 2014
Hi, We apologize for the delayed response. The issues that you've outlined are not indicative of Dex Media and the experience that we won't our clients to encounter. We can't apologize enough for any inconvenience this matter has caused you. If you would, please contact us at Social@dexmedia.com providing your name, contact number and business information for prompt follow-up. Thank you, Ed.