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  • Report:  #994779

Complaint Review: Dex Media West

Dex Media West Rebilled for another year at a higher price AFTER I cancelled by letter and phone. Automatic payment withdrawal. Internet

  • Reported By:
    Adam — Story Wyoming United States of America
  • Submitted:
    Thu, January 10, 2013
  • Updated:
    Thu, January 10, 2013
  • Dex Media West
    POB 3900, Peoria, IL , 61612
    Internet
    United States of America
  • Phone:
    800-4221234
  • Category:
    Consumer Services

Re: Account # 200243373

To whom it may concern;

I sent in a letter with a copy of my statement in August of 2012, stating that I was not going to renew
my yellow pages ad.  I also spoke to a representative about making sure it was canceled. I have a direct withdrawal
from my bank account, and was surprised to see that (1) I was still being billed, and (2), that the monthly charge had been increased.

I spoke with Becky Jackson on Nov 11, 2012, and she was unable or unwilling to help me.

I phoned my bank, who also failed to stop the payments to DexMedia. As of today, they are stopping payments.
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