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  • Report:  #1405571

Complaint Review: Dex YP

Dex YP Fraud and Scammers Dallas Nationwide

  • Reported By:
    Dave — Elburn Illinois USA
  • Submitted:
    Wed, October 11, 2017
  • Updated:
    Tue, November 06, 2018
*UPDATE Employee: Company response *Consumer Suggestion: Please contact me *REBUTTAL Owner of company: Company employee

DEX Media which is now Dex YP is notorious for scamming their customers and I'm no exception see BBB REVOKED status. My company signed up with an account rep to try their advertising services for 1 year periods as agreed to with account rep and in writing. The account rep left and my account went past the 1 year contract date. DEX kept billing me and I had no idea what happened since my account rep left the comany! They now claim an auto renewal which absolutley was never given to me nor did I have any knowledge of whaysoever. My contract stated clearly 1 year only to run the program which also was a failiure and complete waste of money. They are now harassing me and put collections against me for $1,300 even though services were never rendered. STAY AWAY they are toxic and a complete scammer. 

Dave Elburn IL

3 Updates & Rebuttals

Ed

Dallas,
Texas,
United States

Company employee

#4REBUTTAL Owner of company

Tue, November 06, 2018

Hi -

I replied to the review advising the client that our Client Care Team would reach out to him. Client Care made several attempts via phone and email to reach the client leaving telephone and email address.

The client never responded, so the complaint case was closed pending call back from the client which never happened. Can this review please be removed as a result of us not being given the opportunity to speak to the client to address the outlined concerns?

Thank you,

Ed

DexYP

Report Attachments:

Concerned Customer

Englewood,
Colorado,
USA

Please contact me

#4Consumer Suggestion

Thu, October 12, 2017

I am at the tail end of my conflicts with this company and have some information that may help you resolve this situation. Please contact me. (((REDACTED)))

DexYP

Dallas,
Texas,
USA

Company response

#4UPDATE Employee

Wed, October 11, 2017

Hi Dave -

I'm sorry to hear of the outlined issues regarding your account. We'd like to look into this matter for you. Client Care was escalated this issue and will be reaching out to you in an effort to discuss and resolve.

Thank you,

Ed

 

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