Complaint Review: DGL GROUP

I Ordered my daughter a hover board from hoverboardxp.com in July. The beginning of July 2016. I looked at alot of them online and the hoverboard xp website seemed promising. It stopped working within 3 days so I sent it back and asked for a refund. It is now December 2016 and still no refund. I have called and emailed so many times. They wont talk to you on the phone at all. They just take your name and number. They have emailed back most of the times but just to say they are sorry and the billing department is processing my refund. One time they even told me they did process my refund. They didnt an dthey are not going to. i was scammed. Now when I email I get no response at all. Its just so so sad to spend $329 on something and someone just keep it. I relaize ordering online is a risk but I order almost everything online and have never had a problem until now.