Diamond J Equine Advertised horses on a web site that were not located in the state they actually lived to lure in buyers. Sold a horse to me that was not what it was represented to be, will not return my money or replacement horse. Little Rock Arkansas
Diamond J Equine advertised horses on the internet that were physically in Arkansas but advertised as being in different states and were priced based on
what state they were in.
After I had been conned into purchasing a pony something wasn't right so I had a vet examine her. I found there was a problem with the pony so declined the deal to purchase her. They continued to try to convince me to take her with guarantees for her soundness. I declined continually. After many phone calls for a replacement, which they agree to in their terms, they promised me an appropriate pony which ended up being nothing of what they advertise him to be. Because I had already purchased the first pony, I was forced to receive a replacement pony.
First the pony is not the size they said so they put shoes on him to make him taller. Than they said he was a childrens pony that I could use in my lesson program and teach kids to jump and that is not the pony I received. Actually I believe the woman told me he came off of a ranch in Texas where he had been ridden western and I was looking for an english pony. When I told them he definetely was not safe for beginners they said they would try to resell him and refund my money including shipping charges, which of course was just another con. I have now no money left and no pony to continue my busines with and not a single word from them.
Since I was having so much trouble with them I did some investigating into their background and found that they had both filed for bankruptcy for large sums of money, so at that point I knew I was never going to receive my $5100 or an appropriate replacement.
When the original negotiations were going on they were calling me three times a day and when the first pony was no good they refused to refund my money knowing they did not have an appropriate replacement so I froze their paypal account in a dispute. At that point they agreed to send a replacement and pay for the vet exam on the new pony so again I trusted them because I didn't want to lose $5100. Well that pony didn't work out either and I can't keep shipping ponies from Arkansas at $850 a pop. I should have just kept the paypal account frozen and pursued the dispute and I probably would have had my money refunded by now.
Susan xxxxxx
Taos, New Mexico
U.S.A.
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1 Updates & Rebuttals
Diamond J Equine
Alexander,Arkansas,
U.S.A.
Diamond J Equine continually delivers quality ponies and horses for children and beginner riders.
#2REBUTTAL Individual responds
Thu, October 30, 2008
The first thing I would like to point out, is that this person has attempted to conceal her identity. Her name is Barbara Schnitzer who is in fact from New York, not New Mexico as she has claimed in her letter. We have sold hundreds of ponies throughout the country over the years, and have countless references that we provide to our customers. She certainly was fully aware of where we were located prior to purchasing the pony. In fact, one of her students purchased one of our ponies too, which Mrs. Schnitzer was promptly paid a commission for her part in the transaction. We do advertise our website nationally, but customers definitely know where we are located. Our address and contact information is clearly visible as soon as someone enters our website which is included in all of our ads, and we always ask people to call us rather than email because we receive so many scam emails. We do offer a guarantee on all of our ponies, which is available for anyone's review at www.diamondjequestrian.com. We specifically lay out all of our terms which cover things such as deposits which may be placed for customers that wish to travel in from out of state, our provisions for pre-purchase exams. We also clearly state that we don't give refunds. Our trade back policy is written to protect us as well as the customer. Since agreeing to a replacement is a subjective matter on the part of the customer, we can't bind ourselves to a set time-limit as Mrs. Schnitzer demanded. We are constantly marketing new horses, and typically have 10-15 available at any given time. Mrs. Schnitzer was very picky, and never seemed to be satisfied. The pony that was shipped to her, underwent numerous video revisions per her request, and is actually still available for viewing on our website(his name is Teddy). She had a relatively low budget for what she was looking for, which was an experienced schooling pony. She has subsequently sold the pony locally in New York to a family for which she wrote out a description of what a great trail horse and kid friendly horse Teddy was. She basically used the same description that is on our website. We have been in contact with the new owners and they love him. We have their information available for people to verify that as well.
Both Barbara and her husband were constantly throwing out personal attacks whenever they were unhappy about something. They referred to us as "hillbilly's", and in this complaint they have referred to us as cons. It is true that we had a furniture store that we were forced to close and file bankruptcy because of. I hardly think we are unique in being caught as victims of the current financial mess our country is in. But we are hard working, stable, and honest people with many references to back that up. As far as the Schnitzer's are concerned, I have copies of emails back in forth between us that demonstrate that we were working with them on trying to find a replacement that met her exacting standards. Their constant personal attacks, and refusal to communicate by telephone proved to difficult of a situation to continue working with, and I wished them the best of luck.
We can be contacted at (501)240-489 or (501)307-7200 for anyone who has further questions. I appreciate those of you who have taken the time to read this.