DIAMOND RESORTS INTERNATIONAL DECEIVED INTO SIGNING UPGRADE MARCH 2015, FORCED TO PAY $2,659 MAINTENANCE FOR 2015 THAT WE COULD NOT USE, OPEN HEART SURGERY 7/6/2015, DECREASE IN INCOME, APPLIED FOR HARDSHIP RELIEF DEC 15, DENIED 3-4 X, COMPLAINED BBB, DENIED, LIARS & THIEVES LAS VEGAS Nevada
In March, 2015, we were pressured to sign upgrade to Diamond Resorts from Monarch Grand Vacations thet we had owned debt free since 1995. We had NO TIME to read any of contract as we travelled to family for the next week, and car broke down on way home from Northern California. They told us we would be liable for MGV bankruptcy if we did not sign, and they nade us pay MGV maintenance in advance, as well. Signup offer of "FREE" trip was also a hoax, as they told us we had to repay $1,200 off their loan first.
I had unexpected CABG-5 Artery Bypass Surgery on 6th July, 2015 and could not work again until December, when I resigned after 2 weeks back. Diamond Resorts forced us to pay FULL YEAR'S maintenance for 2015 in June before surgery, that we could NEVER USE. Requested REFUND several times after HARDSHIP APPLICATION in December 2015. They kept requesting additional information and told us we would have to REPAY LOAN & pay $3,000 maintennce in advance for 2016 that we told them we could not pay.
They have been harassing us 3-4 times weeky with phone calls requesting payments they knew we could not pay, angering me, and we threatened them with legal action if they persisted.
Several times we offered our DEED in lieu of full settlement of debt and they keep refusing.
July, 2016, we complained to BBB and observed another 1,004 complaints against them in past 3 years.
There has been nothing but high pressure sales & LIES, LIES, LIES since March 2015 and complete ignorance of our financial situation, that because of DIAMOND RESORTS NASTY ACTIONS , our credt scores have plummeted to the lowest ever, after being "A" rated for years.
We are thoroughly disgusted with them. The "Undercover Boss" episode on TV stirred up the mud that they thrive on. These people are EVIL.
All they harp on is the 3 days we COULD HAVE Cancelled. What rubbish!
We had Seniors' Legal review these binding contracts and they were stunned at how devious they are.
All we want is a FULL REFUND and debt cancellation, and that is what we received from another TIMESHARE company we have enjoyed for 20 years, who worked pleasantly with us for only 2 months. They advised that our debt was "paid in Full" and it was for a larger amount than we still owe to Diamond Resorts Thieves & LIARS