Complaint Review: Diamond Resorts International

I have been an owner of timeshare weeks for over 10 years.  When I originally purchased the timeshare I was very happy with the resort and the maintenance fees were reasonable.  I purchased the timeshare through Embassy.  Embassy was bought out by Sun Terra who were subsequently bought out by Diamond Resorts International.  This is where my nightmare begins.

Since Diamond Resorts took over the resorts I have experienced the following":

• The maintenance fees have increased exponentially.
• It is much more difficult to reserve a vacation if fact they say there are no weeks available when in fact there are.
• It is extremely difficult to get ahold of a service representative. 
• This year I was double billed for two separate maintenance fees and my account balance changed 3 times. I  have called customer services numerous times and talked to Yolanda, Alex, Peter & Dana to name a few. I have written several times on the web site to rectify this situation.  I have been told by several of the above named individuals that my account was being reviewed by corporate and I would be receiving a call soon from someone in corporate.  This has not happened.  Due to their accounting issue they have blocked me from making a reservation.  Their issue yet no action on their part.

If you are considering purchasing a timeshare from a resort run by Diamond Resorts I would encourage you to think twice.  I used to enjoy owning a timeshare.  Since DRI took over the entire ownership experience has been traumatic.