Diamond Resorts International Rick Casper - Vacation Counselor We were told that we would be able to use the points accumulated with purchases using our Diamond Resort Barclay card by the high pressure sales repRick Casper but when we recently tried to use our accumulated points Diamind Resorts told us we had to be a platinum member. Las Vegas Nevada
We were lied to by Rick Casper during timeshare high pressured sales tactic. He told us that if we signed up for the Diamond Resort Barclay MasterCard that we could use the points accumulated from the purchases to pay our annual maintenance fee. We recently tried to use them to pay our Maintenance fee and was told by Diamond Resorts that we had to be a platinum member.
2 Updates & Rebuttals
Rick
Las Vegas NV,Nevada,
United States
Additional RC Rebuttal
#3REBUTTAL Individual responds
Sun, March 24, 2024
You did have to be a Platinum owner to exchange Diamond Points to pay Maintenance Fees. This is totally different than the grotesquely uneducated complaint filed on this site. Moments ago, I provided a response to the complaint. Any Owner at any level that had the Barclays Diamond Credit Card can redeem credit card reward points as a statement credit and use that credit towards Maintenance Fees. You can do whatever you want with the statement credit -even buy a refrigerator if you have enough points. Both the consumer and Rip Off Report should be ashamed of Damning my good name on a positive feature that a program offers and turning it into a complaint. Fake News!
Rick
Las Vegas NV,Nevada,
United States
Using Credit Card Reward Points to Pay Maintenance Fees
#3REBUTTAL Individual responds
Sun, March 24, 2024
The person who wrote this complaint has zero clue on what they are talking about. They filed a complaint on something that you can do. At the time of me upgrading these owners Barclays Bank had a relationship with Diamond Resorts. The application for the credit card was filled out by consumer on site at Diamond. The terms in credit card disclosures from the Diamond Barclay Card clearly state that reward points can be used towards a statement credit that can be applied towards Maintenance Fees. Not only did these people file a complaint on something you can do, Ripoff Report is just as negligent allowing a negative comment to be posted without fact checking. This complaint is equivalent to the customer saying they bought an air conditioner for their house and it blows cold.