Complaint Review: Diamond Resorts International

On Sunday March 25th, 2018 we entered the Circus Circus Hotel and were greeted by a Diamond Resorts International representative.  He ushered us to the desk and another representative talked us into attending a 120 minutes time share presentation.  For this we had to put down a $40 deposit and were promised show tickets and dinner for attending. 

On Monday 3/26/2018 at 11:25am we left for the resort.  We got there at 11:45am.  We sat down with a man name John he told us briefly about the presentation we were going to sit through.  We were then ushered into a presentation room where another man presented the information about the timeshare and we were then taken back by John to discuss the opportunity to become a time share owner.  My husband an I told John we were not interested he told us he had to finish his presentation and then we could talk to his manager.  We again told them we were not interested because it was over $12,000. The supervisor came and talked to us and we again said that we were not interested, and we weren’t going to spend that kind of money on a vacation package.

We were then escorted to another woman. At this time, we have been at the resort for 3.5 hours.  We asked to leave at this time and they said there were going to refund our $40 deposit and get us our free gifts.  We just had to look at one more option.  This option was a Sampler package 20,000 points for $3995.00.  I asked the woman that was now pressuring us if we signed up for this if I had buyer’s remorse could I get out of it.  She asked me to explain buyer’s remorse to here as she didn’t understand.  So, I explained to her if I signed up for this, so we could leave, if I wanted to I could get out of it.  She assured me that there was not obligation and I would be able to cancel and any time.  I told her I wanted to leave and felt like this was a hostage situation and I could only leave if I signed up for something.  This woman told us we were financing the $3995 through DRI and I have since found out that they signed us up for a credit card we did not have any knowledge of. 

We signed the documents on a tablet and the information that we could not cancel or rescind was not on the original forms we signed. I feel like we were held hostage for 5 hours and we were only able to leave once we signed up for the timeshare. The other issue is that if we would have signed up for the time share we would have had a grace period to get out of it, but since we signed up for the sampler package there is no recourse. I sent a certified letter to the company on 3/29/18 stating I wanted out of the contract and they stated there was nothing they would do.

I have also contacted the credit card company and disputed the charges they have told me it takes up to 2 billing cycles to get a resolution.  This is abusive sales practice.  We were taken by a bus to another location and were not able to leave until we signed up.  We asked several times to leave and were kept there against our will.  We felt the only way to leave and continue our vacation was to sign up for something.