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  • Report:  #960003

Complaint Review: Diamond Resorts International

Diamond Resorts International "The Club" @ Diamond Resorts International The Sharks Vs The Guppy Las Vegas, Nevada

  • Reported By:
    Goose — St George Utah United States of America
  • Submitted:
    Thu, October 25, 2012
  • Updated:
    Thu, October 25, 2012
  • Diamond Resorts International
    10600 W Charleston Blvd
    Las Vegas, Nevada
    United States of America
  • Phone:
    800-205-7555
  • Category:

 Attend a 90  Min. Resort Vacation presentation and receive a discounted boat ride on Lake Tahoe. Day 1. Presentation took 3.5 hours. We bought 2,500 points for $9,850. With Interest comes to $21,548 + $720 in fees to process monthly payments + 10 yrs of HOA Fees of $7,850 for a total of $30,118. For the first 10 years of 1 week use a year Lodging only, comes to $3,000. 
 
 On Friday (day 8) my accountant presented me final assessments of 2010-2011 Federal Returns, 2011 Utah & California Returns. These assessments totals comes to 18 months of my annual retirement income.  Day 10 I sat down to read the almost 100 pages of documents, and 3 large Resort books. I was told in the presentation that my points were good in 250 Branded Resorts located all over the world. 2,500 points gets me into only 63  locations, and those during off season times, and of the 63 locations about 20 of the locations are in the Baltic regions or lessor locations in Europe. The transportation costs to these areas are huge!  

The guppie (Me) E-Mailed a letter to the "Shark" Stephen J Cloobeck Chairman of Diamond Resorts International, even if I paid the costs expended by the company, it seems that letting me out of my little contract and destroying my Retirement will deny Mr Cloobeck a dinner or 2. Do not become "Bait" for the "Shark".

1 Updates & Rebuttals


Customer Service at Diamond Resorts

Las Vegas,
Nevada,
United States of America

Customer Service at Diamond Resorts - Las Vegas (United States of America)

#2REBUTTAL Owner of company

Thu, October 25, 2012

We are truly sorry that you feel that youve been mislead in any way; however, a membership in THE Club does entitle you access to over 200 properties throughout the world. While some of them arent located in the United States as some of our members do enjoy travelling outside of the country, we offer many options within the continental US that you can book using your annual points allotment.  We would love to discuss this with you further. Please feel free to email us at CustomerServiceSM@Diamondresorts.com.

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