Diamond Resorts International Time Share/Resort Vacationing/fraud misleading sign up informtion. Representative lied to Us. Las Vegas Nevada
On 4/14/2015 My husband and myself were invited to attend a timeshare presentation given by Diamond Resorts International.
We informed the representative (Vilen Kazaryan) that we already have a time share through Grand Monarch Vacation for over 5 years now.
Mr.Kazaryan informed us that we do not have any vacation with them because Monarch Grand went bankrupty years ago.
He proceeded to tell us that the maintenance money we had been sending was all we had of a any timeshare. I told him I will check into this when we get back home. He then said He could fix this mixup that all we had to do was upgrade to Diamond and all would be Ok.That was lie number 1.
This was my husbands birthday so I told Mr. Kazaryan that if Diamond Has a resort in Mississippi we would consider.
He said yes they do and he could personally make the reservations for us. My husbands family reunion is June 22.2015 so this was a good deal for us to stay in our own place.
Lie number 2, When we finished the paperwork Mr. Kazaryan told us to go to dinner as we had planned and he would take care of all reservations for us.
Said we would receive all information when we return back home to in the mail.So since it was our last night at Circus-Circus we went to celebrate my husbands birthday.
After we got home all phone calls to this representative was never returned. He finally called after a couple of weeks. To tell us that there isnt a Diamond Resort Vacation in Mississippi.
I reminded him of the verbal promise he told me and my husband that if he had a vacation resorts in Mississippi we would upgrade. He acted like he was working on it.
Held us hostage for weeks leading us to believe we were getting a vacation room in Mississippi. The family reunion is fast approching and now my husband and myself will have to pay money to a hotel. Because we have no where else to stay for the family reunion. All calls to try and get back our money has not been returned.
This is horrible to take advantage of people just to rope them in to sign for a vacation resort..Shame on Diamond Resorts..
1 Updates & Rebuttals
Diamond Resorts
Las Vegas,Nevada,
USA
RE: Diamond Resorts International Time Share/Resort Vacationing/fraud misleading sign up informtion. Representative lied to Us. Las Vegas Nevada
#2UPDATE Employee
Wed, May 20, 2015
One of our Hospitality Management representatives has received your complaint (submitted through another form of media) and is researching this complaint with the sales office involved with this purchase. We are confident that we will come to an amicable solution for this matter.