Complaint Review: DSRM National Bank

I had this gas card for 2 years and always paid it on time and in full. Last year I had to switch jobs for school, and take a pay cut.

Because of that I had a hard time paying this card off. I called customer service and worked out a payment agreement. They said it was fine for me to pay as much as I could and as long as I was paying them they would not report me as delinquent.

Now, they are reporting me 90 days delinquent when I was still paying them something! I didn't think it was fair to report me as delinquent, when I was paying them, so I called them again.

This time I spoke with a supervisor named Mrs. Smith. (no first name) She told me it was the law to report me as delinquent whether I made a payment arrangement or not. The terms were to pay the balance off every month. I think that since they agreed to my terms their terms are void.

She would not remove the blemish on my immaculate credit and I feel like they made false promises and did not follow through. As a customer of their's for two years I can't believe that they were not extending me any courtesy. I'm glad I cancelled this card and I will never buy gas from Diamond Shamrock, Total, or Becon again.

Erika
Centennial, Colorado
U.S.A.