Sales tactics are high pressure and very harsh and the company does not accept returns. There are some very questionable conditions in their standard contract (i.e. returns only accepted if diamonds are appraised by an appraiser approved by D.I ... and by the way no returns of Tanzanite accepted at all unless it is for a store credit.) Of course none of this is explained - it is in small difficult to read print on the back of a sales contract. Items seem overpriced and the customer sales is terrible. If you have questions/issues, you will have to deal with a representative in New York (who is highly trained to deflect any complaint/concern and deny any sort of claim) They commented that I had no qualification to make any comment on or assessment of quality. I was shuffled around among several with no one able to actually help. No repulable company that I have ever dealt with treats customers so poorly. I can honestly say I have never been so disappointed/disgusted with a retailer - especially one dealing in "precious" goods. I guess they need to pay for the freebies they give out to cruiseship customers - don't get suckered in to subsidizing!