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  • Report:  #1313160

Complaint Review: diesel care and performance

diesel care and performance Sold wrong parts, Blew up my engine memphis Tennessee

  • Reported By:
    silvio — pleasant hill California USA
  • Submitted:
    Thu, June 23, 2016
  • Updated:
    Thu, June 23, 2016


STAY AWAY!!
Crooked business practice.
 
These guys couldn't care less about customer service or selling a good product. My 05 Ford 6.0 Powerstroke was running rough
and bought their Injector super kit with glow plugs off Ebay. The kit is supposedly 03-07 BE CAREFUL!!! the glow plugs off 03
DO NOT work on 05. Long story short we lost a cylinder and think it may be due to wrong size glow plug and faulty injectors.
Fast forward couple months I had to pay upwards of $6k to rebuild engine and reinstall injectors. 6 out of 8 have failed. This
whole time I was in contact with their " customer service " department and told them I need time to sort this out. Their reply
was you haven't returned cores with in 30 days so your warranty is void. It doesn't matter that we sold you the wrong parts
and a sh* product, warranty is void. If I didn't have my stock injectors to use after theirs failed I wouldn't have any way to
test. Its been 4 months and well over $7000 of labor, parts, and troubleshooting.
 
THANKS DIESEL CARE!! Awesome service and an Awesome quality product.
 
Check out all of their feedback on Ebay, especially the negative feedback. Also have tons of pics documenting all this for you
fellow Yelpers in a tight spot with the beloved Ford 6.0
 
STAY AWAY

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