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  • Report:  #1424742

Complaint Review: Diet Supplements-SEC

Diet Supplements-SEC I ordered some cbd oil as a trial for $5.95. They will not cancellation the "subscription" Las Vegas Nevada

  • Reported By:
    JS — Upatoi Georgia United States
  • Submitted:
    Tue, January 23, 2018
  • Updated:
    Tue, January 23, 2018

I searched for a place to purchase some CPD oil as I have read about health benefits. I came across a website whereby I could get a trial and I could cancel at anytime so I ordered a trial for $5.95. I decided after receiving the bottle I wasn't comfortable trying it and I wanted to make certain that my credit card would not be charged any further by this company. I looked in the bag and looked over the receipt and there were no return instructions nor a telephone number. I returned to the website to find a number and there was no number. The more I looked at the website, there is no real company name, no instructions for returning any product and no telephone number.

I did a little research on the internet and came upon this website so I searched hereand was able to find a telephone number. I called and it appeared to be an answering service of sorts so no manager was available. I was told that the unused bottle needed to be returned before any cancellation would be processed. If the bottle is not returned I was told then my credit card will continue to be charged $79.95 every 3 weeks and I will also be responsible for the full amount of the trial bottle. I was told that you can only send the bottle back through the United States Post Office and to get a tracking number. I was given a Return Authorization Number which needs to be on the outside of the box. Once the bottle is on its way back and I have the tracking number I should call the customer service number back and give them the tracking number and have my Return Authorization Number available when I call. Now I need to block my card until I am certain it will not be charged.

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