Diet Supplements SEC Ordered free sample for only S/H $5.95. Paid and received. In 15 days was charged additional $79.95 when the 14 day "trial" period passed and the product was not returned. Las Vegas Nevada
I ordered the free sample of the product on 01/02/2018 for only S/H of $5.95. My cc was charged 01/02/18. I received the order 01/05/18. On 01/16/18 my card was charged an additional $79.95. I called to dispute the charge and request a refund and was told no. I was informed I had “agreed” to a trial period for 14 days and because I had not returned the product I was being charged.
Chelsea Carmin, employee #1227 refused to connect me with a supervisor and said she would not refund my money. After 20 minutes of arguing with me she offered a 35% credit which I refused. I requested a copy of the terms and agreements, disclosures and any documentation that supposedly agreed to and was denied.
She did say if I disupted it with my bank, she would send them the documents showing I had agreed to the "trial" and I would have to still pay the $79.95. I was "disconnected" while I was on hold waiting for the supervisor.
I called back two more times, had the same discussions with Angel & Bianca and each time was "disconnected" without being allowed to talk to billing or a supervisor. I tried to call back in an hour, to talk to the supervisor - Christy Isabelle, emp # 0316, who was on break, and my call was never picked up.
I read the full terms and agreement prior to clicking I had read it, and it only disclosed they would use my information for marketing. There was nothing in the advertising or the disclosure, terms or conditions that indicated I was "joining" or "subscribing to" anything, nor that my purchase was tied to a trial with a return clause.
I have filed a complaint with the Indiana Attorney Generals office for false advertising, and fraud, manipulative sales practices and theft. I am filing the same complaint with the Nevada Attorney General. I have disputed the charge with my bank and I will put this company and their practices out everywhere I can for it’s deceptive practices.
I have filed a complaint with the Indiana Attorney Generals office for false advertising, and fraud, manipulative sales practices and theft. I am filing the same complaint with the Nevada Attorney General.