Digital Forensics Corp. I was ripped off, when I did not receive all the expected services that I paid for. Internet
Do a search for their reviews at the Better Business Bureau, Trustpilot and Reddit and record every conversation.
On 6/4/24, there was to be a scan and removal of malicious software for 3 devices, and install the malware and antivirus software, that was to be completed within 3 business days, costing $149.00 per mo. (The scan and removal were not completed within 3-business days.)
After the payment was received, days later, it was seen how they then entered twice a verification, of a payment for $11.00 and a different amount, and now that has disappeared, and they are acting as if they don’t know what I am referring to.
There was a problem, submitting the Authorization Form, on 6/4/24 and on 6/8/24, I requested a copy that was received, on 6/17/24. I requested it again, and it was not sent until 6/25/24. Neither was what was submitted, because they didn’t have my original initials and signatures.
On 6/4/24, I received a questionnaire, for the spyware, cybersecurity and spyware diagnostics, and returned it, with uploaded documents, and told they could not read, nor print the documents, because they did not have access to a printer. I was also sent a questionnaire about sextortion, which my case was never about such and later, told this was sent in error.
On 6/10/24, I received an email saying the remote acquisition was to be done, on 7/10/24, and told this was an error, and was scheduled for 6/11/24, and would take 40 minutes to 1-hour, which took almost 2.5 hours. They never mentioned, but later said there is a monthly fee of $12.00 for each device, for the malware and antivirus software installed, then later in the same conversation, said it was $13.00. I now see on 2 of the devices that, it’s to expire 12/1/26.
I received 3-other case no. thinking they were related to the 3-devices and told these was from the other cases I had, from last year and prior years. I’ve never used their services, prior to this year. I was told the name of the person related to the cases, and was sent the actual report and findings, of this person’s case.
On 6/26/24, I requested the 2nd scan and said I wanted to cancel the monthly services, that was to end on/or about 7/3/24. They said all services were cancelled the day, I made the request, and the 2nd rescan of each-device, was not performed, before the month ended.
I believe, Digital Forensics Corp. has been Negligent, Negligent Per Se, with misrepresentations and Breached their Fiduciary Duty and the Contract.