Complaint Review: Digital MegaStore

The Pioneer Receiver I purchased was defective so called Digital Meaga Store and told them about the problem. I was told to send the unit back to them (Was given a RMA#)and it would be replaced. I sent the unit back to them at my expense and then waited for the replacement unit, 1 week went by and I did not hear anything from them. I called Digital MegaStore and was told that I never talked to anyone there and that they had know idea what I was talking about. I told them that I had sent them the Pioneer Receiver as they requested and per my tracking number they had receiver it. I was then told that they do not do exchanges or repairs on receivers and that I had to contact the manufacturer.

I stated that they had my defective receiver that I was told to send them, and I had the name of the person you had signed for it. Then out of the blue they found it and was told they had sent me a new unit out through Fedex and was given a tracking number. At this point I was very upset because I kept getting different stories, but I was releived because I was told that a new receiver had been sent out. When the receiver arrived I noticed that it was the same one that I had just sent to them and now it was even damaged more than it was before!!!! The shipper (Fedex) must have dropped it. I called Digital Megastore and told them about the damage.

I was told to get a damage estimate and they would file a claim for me and that it would be a couple weeks, that was in January its August and still nothing. There is $763.72 in damages to the receiver and here I sit. Digital MegaStore has ripped me off and Im not happy here. Its just not right.

Todd
54241, Wisconsin
U.S.A.